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Help & Safety
Everything you need to know about cancellations, refunds, disputes, and platform standards. Pick a topic below.
Booking Changes & Cancellations
Free cancellation windows, late cancellation fees, rescheduling, and no-show policies.
Refunds & Payment Protection
How payments are held securely by the platform, refund eligibility, and when funds are released to providers.
Dispute Resolution & Safety
How disputes are filed, investigated, and resolved. Damage claims and safety reporting.
Community Standards
Provider and customer conduct, verified reviews, and off-platform payment rules.
Terms & Consumer Rights
Terms of service, consumer rights, liability, and intellectual property.
Privacy & Data Protection
How we collect, use, and protect your data under CCPA, GDPR, and POPIA.
Full Legal Policies
All policies on a single page — for reference and compliance.