Trust & Safety
You're often inviting a stranger into your home or office. Here's exactly how Want a Service protects you at every step — from finding a provider to completing the job.
Verified Accounts
Every provider can verify their identity, email, phone number, professional license, and insurance. Background-checked providers are clearly badged — you see exactly who has been vetted before you book.
- Government ID verification
- Email & phone verification
- Professional license & insurance badges
- Background check status displayed on every profile
Secure Payments
Your payment is held securely when you book and only released to the provider after the job is confirmed complete. If a provider doesn't show up or the work isn't done, you're covered with automatic refunds.
- Payments held securely by the platform until job completion
- Auto-release after customer confirmation
- Automatic refunds for provider no-shows
- Full refund engine for cancellations and disputes
Verified Reviews
Every review is tied to a completed booking. No fake reviews, no anonymous ratings, no paid feedback. You read what real customers experienced — and providers can respond publicly to any review.
- Reviews locked to completed bookings only
- Two-way ratings (clients rate providers, providers rate clients)
- Providers can reply publicly to any review
- No anonymous or unverified reviews
Report a Provider or Customer
See something wrong? Flag it directly from any profile, job, or booking. Our team reviews every report and takes action — from warnings to full account suspensions.
- Report button on every provider profile and job page
- Review flagging for suspicious or fake feedback
- Admin team reviews and acts on every report
- Escalation path for urgent safety concerns
Dispute Assistance
If a job doesn't go as expected, file a structured dispute with photos and evidence. Our team investigates both sides, mediates a resolution, and can issue refunds directly through the platform's payment system.
- Structured dispute filing with evidence uploads
- Both parties can present their case
- Admin mediation and binding resolution
- Refunds processed through the platform
Privacy Protections
Your phone number and contact details are only shared with the provider after your payment is secured. Until then, communicate through in-app messaging — your personal number stays private.
- Contact details shared only after payment
- In-app chat with content screening
- Share-booking-status links for family safety
- Row-level data isolation between users
Keep your booking and payment on Want a Service
Payments made outside Want a Service aren't eligible for Want a Service Payment Protection or dispute assistance. Booking and paying through the platform is what unlocks held-payment protection, refunds, and our Resolution Centre — take it off-platform and you're on your own.